1. About These Terms

These Terms and Conditions (“Terms”) govern your access to and use of the websites, services, software and applications operated by Rishvi Ltd, a company registered in England and Wales (“Rishvi”, “we”, “us”, “our”).

By accessing our websites, submitting an enquiry, requesting a free audit, engaging our services or using any of our applications, you confirm that you have read, understood and agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our websites or services.

2. Scope of These Terms

These Terms apply across all websites, services, software and applications owned and operated by Rishvi Ltd, including any platforms, tools or applications we develop and maintain.

Where Rishvi Ltd operates in partnership with other organisations, including technology partners, integration partners and service partners, these Terms also govern any services delivered through or in collaboration with those partner relationships. Where a specific partner engagement requires additional or different terms, those will be provided to you separately in writing before any work commences.

By using any of our websites or services, you agree to these Terms regardless of which platform, brand or partner arrangement brought you to us.

3. Services

Rishvi Ltd provides professional services to e-commerce businesses, including but not limited to:

Linnworks Services

• Workflow design, optimisation and configuration
• Custom SQL scripts, queries and reporting
• Macros and on-screen automation
• Shipping carrier integrations
• Sales channel and third-party system integrations
• Technical support and consultancy
• Custom Linnworks application development

Integrations and Platform Connections

• Stream shipping integration and configuration
• Odoo ERP integration and customisation
• Xero accounting integration and automation
• Website development, integration and maintenance
• Marketplace integrations including Amazon, eBay and other sales channels
• Third-party API integrations across carriers, platforms, marketplaces and business systems

Software and Applications

• Mobile inventory management applications for Linnworks users
• Custom Linnworks applications and extensions

Additional Professional Services

• E-commerce strategy and consultancy
• Software development and custom builds
• System integration and API development
• Digital marketing services

All paid services are governed by a separate written agreement, statement of work or service proposal. No service will commence without written confirmation from both parties.

4. Relationship with Linnworks

Rishvi Ltd is an officially accredited Linnworks Certified Partner. This means:

• We are trained and recognised by Linnworks Ltd to provide services related to the Linnworks platform
• We do not represent, act on behalf of, or provide guarantees on behalf of LINN SYSTEMS LTD. 
• Rishvi Ltd is an independent business we are not Linnworks Ltd
• Use of the Linnworks platform is governed separately by Linnworks Ltd’s own Terms of Service
• Clients are responsible for maintaining their own valid Linnworks licence subscription.
• Rishvi Ltd accepts no liability for changes, outages, policy changes or feature modifications made by Linnworks Ltd

5. Software Application Terms

5.1 Licence Subject to these Terms and payment of applicable fees, Rishvi Ltd grants you a limited, non-exclusive, non-transferable licence to access and use our software applications for your internal business purposes only.

5.2 Subscription and Free Trial

• Our applications are offered on a subscription basis with plans published on the relevant application website
• Where a free trial is offered, you may cancel at any time during the trial period without charge
• Continued use after the trial period constitutes acceptance of the applicable subscription plan and fees

5.3 Acceptable Use You agree not to:

• Reverse engineer, decompile or attempt to extract the source code of any application
• Resell, sublicence or redistribute access to any of our applications
• Use any application in a way that violates applicable laws or regulations
• Attempt to gain unauthorised access to any part of the application or its supporting infrastructure

5.4 Availability We aim to maintain high availability of our applications but do not guarantee uninterrupted service. Planned maintenance will be communicated where possible. Rishvi Ltd is not liable for losses arising from downtime outside our reasonable control.

5.5 Your Data Your business data processed through our applications remains your property at all times. Rishvi Ltd processes this data solely to provide the service, in accordance with our Privacy Policy.

6. Free Audits and Consultations

When you request a free Linnworks Efficiency Audit or initial consultation:

• You agree to be contacted by Rishvi Ltd for the purpose of discussing your requirements
• The free audit is provided at our discretion, without obligation on either party
• Any recommendations provided are indicative only and do not constitute a contract for paid services
• Rishvi Ltd reserves the right to decline to provide a free audit without giving a reason

7. Paid Services

7.1 Agreement All paid engagements require a written agreement or signed statement of work confirming scope, deliverables, timeline, fees and payment terms.

7.2 Fees Fees are as agreed in writing. Rishvi Ltd reserves the right to update its standard rates with reasonable notice.

7.3 Payment Terms Unless otherwise agreed in writing:

• Invoices are payable within 7 days of the invoice date
• Late payments may incur statutory interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998
• Rishvi Ltd reserves the right to suspend services where payments are overdue

7.4 Cancellation Cancellation terms will be specified in your individual service agreement. Where no specific terms are agreed, a minimum of 30 days’ written notice is required.

8. Intellectual Property

8.1 Pre-existing IP All intellectual property developed by Rishvi Ltd prior to or independently of your engagement including scripts, macros, code frameworks, methodologies, templates and applications remains the sole property of Rishvi Ltd at all times.

8.2 Custom Deliverables we always keep out IP unless agreed in advance; we always keep code our IP and dont provide or transfer the code

Where intellectual property transfer has been agreed in advance and in writing, rights will transfer to the client upon receipt of full payment for the relevant work.

In all other cases, the client receives a licence to use the deliverable for their own internal business purposes only. Ownership of the underlying code, scripts, logic and methodology remains with Rishvi Ltd.

8.3 Rishvi Retained Rights Regardless of any agreed ownership transfer, Rishvi Ltd retains the right to use general knowledge, skills, methodologies and anonymised approaches gained during any engagement in future work for other clients.

8.4 Our Websites and Content All content on our websites including text, graphics, logos, images and software is the property of Rishvi Ltd or its licensors and is protected by UK copyright law. You may not reproduce, distribute or commercially exploit this content without our written permission.

9. Confidentiality

Both parties agree to keep confidential all non-public information shared during an engagement, including business processes, technical configurations, commercial terms and client data. This obligation continues for a period of two years following the end of the relevant engagement unless otherwise agreed in writing.

10. Limitation of Liability

10.1 To the fullest extent permitted by applicable law, Rishvi Ltd’s total aggregate liability arising from or in connection with any service shall not exceed the total fees paid by you for the specific service giving rise to the claim in the six months prior to the claim.

10.2 Rishvi Ltd shall not be liable for any indirect, consequential, incidental, special or punitive damages, including loss of profit, loss of data, loss of business or loss of goodwill, whether arising in contract, tort or otherwise.

10.3 Rishvi Ltd is not responsible for issues caused by:

• Changes, updates or outages to third-party platforms including Linnworks, Amazon, eBay, Shopify, Odoo, Xero, Stream or any other marketplace, carrier or third-party system
• Misuse of our services or applications
• Data or configuration issues originating outside of Rishvi Ltd’s control
• Changes to third-party platform APIs, terms or functionality that affect integrations we have built

10.4 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded by law.

11. Third-Party Platforms and Integrations

Our services regularly involve working with third-party platforms including Linnworks, Odoo, Xero, Stream, Amazon, eBay, Shopify and others. Rishvi Ltd does not warrant the availability, accuracy or performance of any third-party platform. Clients are responsible for:

• Maintaining valid licences for all third-party platforms they use
• Complying with the terms of service of all relevant platforms
• Ensuring they have appropriate permissions before granting Rishvi Ltd access to their accounts
• Understanding that changes to third-party platforms may affect integrations and that additional development work may be required as a result

12. Acceptable Use of Our Websites

You agree not to use our websites to:

• Transmit any unlawful, harmful or fraudulent material
• Attempt to gain unauthorised access to our systems
• Introduce malware, viruses or other harmful code
• Scrape, harvest or extract data from our websites without permission

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute arising under or in connection with these Terms.

14. Changes to These Terms

We reserve the right to update these Terms at any time. The current version will always be published at rishvi.co.uk/terms-and-conditions with the date of last update. Continued use of our websites or services following any update constitutes acceptance of the revised Terms.

15. Contact

For any queries relating to these Terms: Rishvi Ltd Email: info@rishvi.co.uk Website: rishvi.co.uk