Version 2.0 · Effective date: 31 October 2026 · Replaces: version dated 9 October 2026

1. About These Terms

These Website Terms and Conditions (“Terms”) govern your access to and use of websites operated by Rishvi Ltd, including rishvi.co.uk, linnworkscustom.com, hyperstock.app and ukeinvoice.co.uk, and any page, form, tool, download, chat feature or online demo made available through them (together, the “Websites”). By using the Websites, you agree to these Terms. If you do not agree, please do not use the Websites.

In these Terms, “Rishvi”, “we”, “us” and “our” mean Rishvi Ltd. “You” means the person using the Websites and, where you use them on behalf of a business, that business. If you use the Websites on behalf of a business, you confirm that you have authority to accept these Terms for it.

2. Who We Are

The Websites are operated by Rishvi Ltd, a company registered in England and Wales under company number 08347225.

Registered office and operational address: Suite 1, 1st Floor, 730 Romford Road, London, Greater London, England, E12 6BT, United Kingdom.

Email: info@rishvi.co.uk · Phone: +44 20 8050 3432

We operate these brands: Rishvi (consultancy, development, integration and support), Linnworks Custom (Linnworks development, macros, scripts, apps and integrations), HyperStock and HyperStock AI (“HAI”) (inventory, warehouse and order operations software, and its AI layer) and UK eInvoice (e-invoicing technology, integration and readiness services).

3. Other Terms That May Apply

These Terms cover use of the Websites only. Other terms apply to specific services and products:

• Paid services (including consultancy, Linnworks development, macros, integrations, Odoo services, e-invoicing services, hosting, support and software development) are governed by the quotation, proposal, statement of work, client agreement or support order that applies to them.
• HyperStock and HyperStock AI are governed by the customer agreement and any product terms that apply to your subscription.
• Personal data is handled as described in our Privacy, Data Processing and Artificial Intelligence Policy and, where we process data on a client’s behalf, our Data Processing Agreement or any signed data processing agreement.
• Mobile apps may have their own terms, such as the HabitFlow Terms of Use and the Expense Tracker Terms & Conditions. Those terms apply to the relevant app.

Where any of those documents conflicts with these Terms, that document takes priority for its subject matter. Nothing on the Websites changes a signed contract unless both parties agree in writing.

4. Business Use

The Websites are intended for businesses and people acting in a business capacity. They are not intended for consumers or for anyone under 18. Website content is provided for general business and technical information only. It is not legal, financial, tax or regulatory advice, and you should obtain professional advice before acting on it.

5. Enquiries, Consultations, Quotes and Proposals

• Information on the Websites about our services, features, timescales, prices or packages is a general description and an invitation to contact us. It is not an offer that you can accept to form a contract.
• Submitting an enquiry, booking a call or requesting a quote does not create a contract or oblige either of us to proceed.
• A free initial consultation is for understanding your requirements at a high level. Detailed technical analysis, solution design, specifications or written recommendations may be offered as paid discovery under a separate written agreement.
• A contract is formed only when both parties sign or expressly accept a written quotation, proposal, statement of work or client agreement. Quotes are valid for the period stated on them, or 30 days if no period is stated.
• Prices shown on the Websites may change at any time and exclude VAT unless stated otherwise. The price that applies is the one in your signed or accepted quote or agreement.

6. Accuracy and Availability

We aim to keep information on the Websites reasonably accurate and up to date, but we do not guarantee that it is complete, current or free from error. Screenshots, examples, case studies and demonstrations are illustrative and may not reflect the current version of a product or the results you will achieve.

We may update, change, suspend or withdraw any part of the Websites at any time without notice. We do not guarantee that the Websites will always be available, uninterrupted or free from errors, and we are not liable if they are unavailable for any period.

7. Regulatory and E-Invoicing Information

Content about tax, e-invoicing, Making Tax Digital, marketplace rules or other regulatory topics, including on ukeinvoice.co.uk, is general business and technical information. Where we discuss future legislation or expected requirements, we aim to make clear whether it refers to law already in force, Government announcements, consultations or industry expectations. Rishvi Ltd is not HMRC, the UK Government or a regulatory authority, and nothing on the Websites should be taken to suggest otherwise. You remain responsible for your own legal, tax and regulatory obligations.

8. Accounts, Portals, Demos and Trials

Where the Websites let you create an account, log in to a client portal, use a demo or start a trial:

• you must give accurate information and keep your login details confidential;
• you are responsible for activity under your account and must tell us promptly at info@rishvi.co.uk if you suspect unauthorised use;
• demos and trials are provided “as is”, may have limited features, and may be changed or ended at any time;
• you must not use demo or trial environments to process live personal data or confidential production data unless we agree in writing; and
• we may suspend or close access if we reasonably believe these Terms have been breached or there is a security risk.

9. Intellectual Property

Unless stated otherwise, Rishvi Ltd or its licensors own the intellectual property rights in the Websites and their content, including text, graphics, designs, code, software, logos, brand names (including Rishvi, Linnworks Custom, HyperStock, HyperStock AI and UK eInvoice) and page layouts.

You may view and print content for your own business reference. You must not copy, reproduce, republish, distribute, sell, commercially exploit or create derivative works from Website content, or remove any copyright or trademark notice, without our written permission, except where the law allows.

10. Downloads, Guides and Templates

Guides, checklists, templates, sample code, scripts, macros and other materials we make available for download are provided for your internal business use only, “as is” and without any warranty. You are responsible for testing any code, script or configuration before using it in a live system, and for backing up your data first. You must not resell or redistribute downloaded materials without our written permission.

11. Third-Party Names, Platforms and Trademarks

Names, trademarks and logos of third parties shown on the Websites, including Linnworks, Odoo, Amazon, eBay, Shopify, Xero, Stream and others, belong to their respective owners. Mentioning a third-party system does not mean that we own it, or that its owner endorses us, unless we say so expressly.

Third-party platforms, APIs and app stores are operated independently. We are not responsible for their availability, changes, pricing or terms, and your use of them is governed by their own terms.

12. Linnworks

Rishvi Ltd is an independent technology and consultancy provider. Linnworks and associated names and trademarks belong to their respective owners. Where we hold a formal partnership status with Linnworks, this is described on the relevant service pages.

13. Client Logos, Case Studies and Testimonials

Client names, logos, case studies and testimonials appear on the Websites with the permission of the client concerned. They reflect that client’s experience and are not a guarantee of similar results. If you are a client and would like your name, logo or testimonial removed, email info@rishvi.co.uk and we will remove it within a reasonable time.

14. Information You Send Us

When you send us information through the Websites, such as enquiry details, requirements, files or feedback:

• you confirm that it is accurate and that you have the right to share it;
• you must not send passwords, API keys, private keys, payment-card details or unnecessary sensitive personal data through website forms, chat or email. If we need access to your systems, we will agree a secure method with you;
• you must not upload anything unlawful, defamatory, infringing or containing malware; and
• if you give us suggestions or feedback about our services or products, we may use them freely to improve our services, without any obligation to you. This does not give us any rights in your confidential business information.

15. AI Features and AI-Generated Content

Some features on the Websites, such as chat assistants, demos or tools, may use artificial intelligence. Where any feature provides AI-generated information:

• the output may contain errors or be incomplete, out of date or wrongly attributed;
• you should verify it before relying on it for anything important;
• it is not professional advice and does not form part of any quote or contract; and
• you must not enter passwords, credentials or unnecessary personal data.

How we use AI and which AI providers we use are explained in our Privacy, Data Processing and Artificial Intelligence Policy.

16. Acceptable Use

You must not:

• try to gain unauthorised access to the Websites, our servers, any client portal or any connected system;
• bypass, probe or interfere with any security feature, or test for vulnerabilities without our written permission;
• introduce viruses, malware or other harmful code;
• do anything that disrupts, damages or overloads the Websites, including denial-of-service attacks;
• use bots, crawlers or other automated tools to scrape or harvest content, including for training AI or machine-learning models, in breach of any restrictions we apply;
• copy, reverse engineer or decompile any software, tool or code on the Websites, except where the law allows;
• pretend to be someone else, or misrepresent your connection with any person or business;
• send spam or unsolicited marketing through our forms or contact details;
• use the Websites for any unlawful, fraudulent or harmful purpose; or
• infringe the rights of any other person.

We may suspend or block access to the Websites, remove content you have submitted, and report activity to the relevant authorities if we reasonably believe these Terms have been breached.

17. Security and Vulnerability Reporting

We take security seriously. If you find a potential security vulnerability in the Websites or any Rishvi system, please report it responsibly to info@rishvi.co.uk with enough detail for us to reproduce it. Please do not access other people’s data, disrupt our services or publicly disclose the issue before we have had a reasonable opportunity to fix it. Reporting a vulnerability does not create any entitlement to a reward.

18. Viruses

We take reasonable steps to keep the Websites secure, but we do not guarantee that they are free from bugs or viruses. You are responsible for your own devices, software and internet connection, and should use up-to-date virus protection.

19. Links to and from Other Websites

The Websites may contain links to third-party websites. We have no control over those websites and are not responsible for their content, availability or privacy practices.

You may link to our home page in a fair and lawful way that does not damage our reputation or suggest any association, approval or endorsement that does not exist. You must not frame the Websites on another site. We may withdraw linking permission at any time.

20. Communications and Marketing

By contacting us, you agree that we may reply by email, phone or video call. We send marketing only where the law allows, and you can unsubscribe at any time using the link in our emails or by emailing info@rishvi.co.uk. Service messages relating to an enquiry or contract may still be sent. Calls and video meetings may be recorded or transcribed, including by AI note-taking tools, and we tell participants at the start of the call.

21. Events, Webinars and Careers

Where we run events or webinars, registration details, recordings and any event-specific terms will be shown at the time of booking. Job adverts on the Websites are not offers of employment, and applications are handled as described in our Privacy Policy.

22. Our Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

Subject to that, and to any separate contract between us:

• the Websites and their content are provided “as is” and, to the extent permitted by law, we exclude all implied conditions, warranties and representations;
• we are not liable for any loss arising from your use of, inability to use, or reliance on the Websites, their content, downloads, demos or AI features; and
• we are not liable for any loss of profit, revenue, business, contracts, data or goodwill, or any indirect or consequential loss.

The liability terms for our paid services are set out in the applicable client agreement.

23. Your Responsibility to Us

If you use the Websites as a business in breach of these Terms, you are responsible for any reasonable losses, costs and claims we suffer as a direct result, to the extent permitted by law.

24. Events Outside Our Control

We are not responsible for any delay or failure in providing the Websites caused by events outside our reasonable control, such as failures of hosting or internet providers, cyber attacks, power cuts, changes by third-party platforms, industrial action, natural events or government action.

25. Privacy and Cookies

How we use personal information is explained in our Privacy, Data Processing and Artificial Intelligence Policy. This includes how we use cookies on the Websites. Details of each cookie are in our Cookie Policy, and you can change your choices at any time using the “Manage consent” tab. Where we process personal data on behalf of a client, our Data Processing Agreement applies.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Websites, our services, technology or the law. The updated version will be posted on this page with a new version number and effective date. Changes apply from that date. Please check this page regularly. Changes to these Terms do not change any signed contract.

27. General

• Severability: if any part of these Terms is found to be unenforceable, the rest remains in force.
• No waiver: if we delay or do not enforce any right, we can still enforce it later.
• Transfer: we may transfer our rights and obligations under these Terms to another organisation, for example as part of a business sale. You may not transfer yours without our written consent.
• Third parties: no one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
• Language: these Terms are in English, and the English version applies.

28. Complaints

If you have a concern about the Websites, please email info@rishvi.co.uk so we can try to resolve it. Complaints about a paid service are handled under the escalation process in the applicable client agreement.

29. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising from them or from use of the Websites, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory legal requirements.

30. Contact Us

Rishvi Ltd
Company number: 08347225
Suite 1, 1st Floor, 730 Romford Road, London, Greater London, England, E12 6BT, United Kingdom
Email: info@rishvi.co.uk
Phone: +44 20 8050 3432
Websites: rishvi.co.uk · linnworkscustom.com · hyperstock.app · ukeinvoice.co.uk